Setting Limits and Boundaries with Callers
Introduction Setting limits with Helpline callers is one of the most difficult tasks for a new helpline worker to master. It may go against a volunteer’s nature for them to be required to end calls […]
management
Starting a Crisis Line or Hotline
Introduction Update: May 22, 2017 Please see Ultimate Guide to Starting a Crisis Line for a much more comprehensive treatment of this same topic! Do you want to start your own suicide hotline, crisis line or helpline? […]
Developing a Risk Management Program for Your Helpline
Importance of Helpline Risk Management Risk management is the process of assessing and taking steps to mitigate areas where things that might go wrong in your organization. While we all hope that nothing would ever […]
5 Unconventional Ways to Market Your Helpline
Helplines are a strange beast: if their utilization is high, one can assume that either the community is really in need of their service and they deserve more money. On the other hand, if they are […]
Keeping Your Helpline Workers On Task
There are a number of tools that can be used to monitor workers on your helpline. While we all want to believe that workers will do everything they are supposed to do, sometimes people can […]