Introduction Salesforce Nonprofit Cloud Case Management (NCCM) includes a lot of documentation. Unfortunately it can be hard to find that documentation ever since the PowerOfUs portal migrated to the Trailblazer Community. NCCM Documentation There is NCCM documentation available here: https://help.salesforce.com/s/articleView?language=ko&id=sfdo.Case_Management.htm&type=5 https://www.sforgdocs.com/cm/en-gb/cm-documentation The first one is a direct link to the Salesforce documentation, which can have…
Tag: training
Building a Membership Association
Introduction Membership associations or organizations are groups of like-minded people who join together in order to receive certain benefits like networking, access to events, training and others. Examples of membership organizations include trade associations, like the American Farm Bureau, service clubs like the Rotary, and geographically-bound organizations like Chambers of Commerce or economic development agencies….
Advanced Crisis Line Training
Introduction A few years ago when I was working for Distress Centre Durham (DCD), I undertook a project to develop a new advanced training curriculum for telephone responder. Currently the Basic Training is 16 hours of in-class, plus another 16 hours of supervised phone shifts where a responder demonstrates that they have the active listening,…
IT0425, Introduction to Battlefield Technical Intelligence
Introduction IT0425, Introduction to Battlefield Technical Intelligence is a subcourse in the Advanced Intelligence Analyst Course. You can download it here, or see below for a brief summary of its contents. The course includes multiple choice exercises that have not been reproduced here. Learning Objectives Describe TECHINT, its mission, how it is organized, and its…
Unit Threat Assessment ICT2B04L
The final module is Unit Threat Assessment. This follows the same procedures as the previous module but focuses on the elements relevant to personnel in particular, rather than to installations. While bombings or mortar attacks might be threats more relevant to installations, kidnappings are more relevant to individual soldiers. Because there is no major differences…