Introduction The Balanced Scorecard (BSC) approach (Kaplan & Norton, 1996) was a revolutionary book for senior leaders when it was released nearly 25 years ago. Until that time, many senior leaders but especially those in business, focused purely on financial indicators of an organization’s performance. Other Key Performance Indicators (KPI) were either primarily the focus…
Tag: organizational development
Introduction to Employee Assistance Programs (EAP)
Introduction Does your organization have an Employee Assistance Programs (EAP)? Have you ever considered being part of one or using the one available at your organization? Read on to learn more about these common workplace benefits and how they can be helpful to you as a social services worker or a practicing counsellor. EAP are…