The Crisis Call Outcome Form (CCOF) is a tool used to measure the impact of telephone crisis calls. It was originally used in a 1989 study in the Journal of Community Psychology (Echterling & Hartsough, 1989) to help them determine the stages or phases of helping in successful crisis calls to the Lafeyette Crisis Center….
Tag: professional development
Improving Your Helpline Work
As a volunteer or paid helpline worker, we all endeavour to improve our work on the lines. Whether you have 100 or 1000 hours on your helpline there will always be things you can learn and strategies that you can apply to better connect with callers. Listed below are a few strategies you can implement…
Declining Empathy in Social Work Students
I read an interesting article recently, from the Journal of Social Work Education, the title was “An Evaluation of Prepracticum Helping Skills Training for Graduate Social Work Students.” The abstract is reproduced below: “Although foundational practice classes play a key role in helping prepracticum students develop counseling skills, we know little about the effectiveness of…
Review of LivingWorks suicideCare Seminar
The LivingWorks suicideCare course is a one day training focused on advanced suicide risk and case management. According to LivingWorks, the following learning outcomes are expected: Building on the principles and practice of suicide first aid Understanding helper issues associated with ongoing care; and Demonstrating a working knowledge of intervention strategies The training identifies a…
Professional Development for Helpline Workers
As helpline workers, one of the most important duties we have outside of our actual work on the lines is to continue regular training. Training can help reinforce existing skills in areas such as emotional support, suicide risk assessment and crisis intervention, but also teach you skills in areas you may not have experience in…