About

Thank you for visiting. My name is Dustin MacDonald. I’m a current Salesforce Solutions Architect and former Business Analyst, Nonprofit Program Manager, Crisis Chat/Crisis Distress Line Worker and Data Analyst.

I write about various interests including:

• Counselling and Service Delivery
• Economic and Community Development
• Math and Statistics
• Nonprofit Management
• Suicide Prevention / Crisis Intervention
• Politics and Governance
• Salesforce

I’m based in the City of Sigourney, Iowa in Keokuk County (and formerly from Toronto, Canada) so my politics and governance writings generally focus on this area as well.

Selected Employment and Leadership History

• Solutions Architect at Provisio Partners (Mar 2024 – Present)
• Senior Business Analyst/Data Analyst at Provisio Partners (Nov 2021 – Mar 2024)
• Author of Impact Measurement and Outcomes Measurement Using Salesforce Nonprofits, Apress Media (Feb 2023)

Former Affiliations:

• Business Analyst at CaseWorthy (Sep 2019 – Nov 2021)
• Executive Director at Sigourney Area Development Corporation (SADC) (July 2020 – July 2021)
• Research Analyst at Business for America (February 2020 – July 2021)
• Morneau Shepell (2019)
• Youth Suicide Prevention (YSP) Action Group, Child and Youth Planning Network (DCYPN) (2016 – 2017)
• Distress and Crisis Ontario (2015 – 2017)
• Durham Region Literacy Council (2015 – 2017)
• Registered Social Service Worker (2014 – 2017)
• Canada Suicide Prevention Service (CSPS) (2015)
• Sexual Assault Response Protocol Working Group, Durham College and University of Ontario Institute of Technology (UOIT) (2014-2015)
• Distress Centre Durham (2012 – 2017)

My Education:

• Master of Science in Data Science, Eastern University (2022)
• Master of Business Administration, Quantic School of Business and Technology (2022)
• Bachelor of Professional Arts in Human Services, Athabasca University (2018)
• Business Fundamentals Certificate, Durham College (2015)
• Social Service Worker Diploma, Durham College (2013)

Selected Professional Development:

• DHS Trusted Tester (2022)
• 13x Salesforce Certified Professional:
  • Administrator
  • Platform App Builder
  • Business Analyst
  • Nonprofit Cloud Consultant
  • OmniStudio Consultant
  • Service Cloud Consultant
  • Field Service Consultant
  • UX Consultant
  • Experience Cloud Consultant
  • Sales Cloud
  • AI Associate
  • Sharing and Visibility Architect
  • Platform Developer 1
• 1x Salesforce Accredited Professional:
  • Einstein Prediction Builder Accredited Professional
• Basic Victim Advocate Training, Office for Victims of Crime (2018)
• suicide To Hope Advanced Suicide Training (2017)
• Columbia Suicide Severity Rating Scale (C-SSRS) Training (2016)
• Applied Suicide Intervention Skills Training (2015)
• Online Counselling and Suicide Intervention Specialist (2014)

Selected Awards and Recognition:

• Program and Service Recognition (PSR) at Distress and Crisis Ontario (2016)
• Spirit Award at Distress Centre Durham (2014)
• Provincial Spirit of Volunteerism Award Nominee at Distress and Crisis Ontario (2013)
• Beth Carr Academic Bursary at Distress Centre Durham (2012)

I can be reached via LinkedIn, or via email at dustin7850@gmail.com.

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