Introduction The Balanced Scorecard (BSC) approach (Kaplan & Norton, 1996) was a revolutionary book for senior leaders when it was released nearly 25 years ago. Until that time, many senior leaders but especially those in business, focused purely on financial indicators of an organization’s performance. Other Key Performance Indicators (KPI) were either primarily the focus…
Tag: evaluation
Location Quotient (LQ) for Iowa Economic Development
Introduction The Location Quotient (LQ) is an interesting tool used in community development, economics, urban planning and related fields as part of what is called Economic Base Analysis. This is an important tool for local communities to understand, as it can help them with their economic and community development activities. Economic Base Analysis Economic base…
Ultimate Guide to Starting a Crisis Line
Introduction Following up on my previous post Starting a Crisis Line or Hotline, I had some reader commentary asking about some more specific nuts and bolts for someone who is passionate and interested in starting a crisis line, hotline or helpline but doesn’t really know where to begin. Obviously, while it is best to bring in…
Building a Suicide Prevention Group
Introduction I’ve had the pleasure of serving on the Durham Region Youth Suicide Prevention (YSP) Action Group since February 2016. The goal of the YSP is to address the rising youth suicide rates in Durham Region in Ontario. This group was financially supported by a 3-year grant from the Ministry of Children and Youth Services….
How to Perform Social Return on Investment
Introduction Social Return on Investment (SROI) is a way of measuring the impact of projects or programs that is especially suited to the work that non-profits do. To see the difference, let’s move from a for-profit to a non-profit mindset. A for-profit’s return on investment (ROI) focuses on money only: for instance, $25,000 investment in…