I read an interesting article recently, from the Journal of Social Work Education, the title was “An Evaluation of Prepracticum Helping Skills Training for Graduate Social Work Students.” The abstract is reproduced below: “Although foundational practice classes play a key role in helping prepracticum students develop counseling skills, we know little about the effectiveness of…
Tag: evaluation
Fowler Technical Effectiveness Scale
Fowler Technical Effectiveness Scale Fowler, D.E., McGee, R.K. (1973) Assessing the performance of telephone crisis workers: The development of a Technical Effectiveness Scale. In D. Lester & G.W. Brockopp (Eds.). Crisis Intervention and Counseling by Telephone. Springfield: Charles C. Thomas, 1973. Question Criteria 1. Can the caller be immediately reconnected? In order to answer…
Methods of Evaluating Helplines and Hotlines
There are a number of methods in place to evaluate helplines and hotlines for the purposes of obtaining grants or other funding as well as demonstrating their effectiveness to their stakeholders (volunteers, clients/callers and staff). Some of these approaches are discussed here, along with their benefits and drawbacks. Most organizations will not find one method…