Empathy statements are one of the most important elements of the work that you do on a crisis line, a helpline or a suicide hotline. Empathy statements are sentences that incorporate feeling words into them, so that the person you’re speaking to realizes you’re making an effort to understand them. Empathy statements are very useful…
Month: October 2015
Crisis Line Call Outcomes and Measures
Working at a crisis line, it’s important to fill out reports on each call that you take. Call reports provide information valuable for statistics, quality assurance and developing as a volunteer. For instance, if you realize that many calls are coming in between the hours of midnight and 8am, or the most common issues that…