Introduction Self-esteem is an oft-discussed area of personal development and one that brings lots of people into counselling. Rarely though, do counsellors and therapists tackle self-esteem directly. Instead, they work on the limiting thoughts, social phobia or other issues that prevent people from having high self-esteem. One resource for learning more about self-esteem is Self-Esteem:…
Category: Counselling and Service Delivery
Methods of Evaluating Helplines and Hotlines
There are a number of methods in place to evaluate helplines and hotlines for the purposes of obtaining grants or other funding as well as demonstrating their effectiveness to their stakeholders (volunteers, clients/callers and staff). Some of these approaches are discussed here, along with their benefits and drawbacks. Most organizations will not find one method…