Dustin K MacDonald

Menu
  • Home
  • About
  • Economic and Community Development
  • Nonprofit Management
    • Counselling and Service Delivery
    • Suicide Prevention / Crisis Intervention
  • Politics and Governance
  • Math and Statistics
  • Salesforce
Menu

How to Make Salesforce (More) Accessible

Posted on December 9, 2022December 9, 2022 by Dustin

Table of Contents

Introduction to Accessibility

Accessibility is the idea of making sure that all benefits of our society should be available to everyone regardless of their vision or hearing or mobility. From employment, to entertainment, there are ways to make an experience available to someone who is blind or low vision, hard of hearing or deaf, or with other differences.

Accessibility on the web involves making sure that we haven’t designed websites for people expecting them to use all of their senses, because this can make content inaccessible for those who can’t. For example, if your website is only accessible via mouse, someone using a screen reader and navigating by keyboard could not access it.

Many people are familiar, at least in passing, with the Americans with Disabilities Act, or ADA. The ADA is a federal law that prohibits discrimination based on disability.

One way that the US government has responded to the need for increased accessibility and to remain in compliance with the law is by implementing Section 508 of the Rehabilitation Act. This is described next.

Section 508

Section 508 requires that US federal government agencies acquire ICT (Information and Computing Technology) that meets accessibility standards whenever possible, and to ensure their websites meet a minimum standard of accessibility.

The specific standards they rely on are the WCAG (Web Content Accessibility Guidelines), currently in Version 2.1. The WCAG 2.1 standards are created by the World Wide Web Consortium, an international standards organization for the internet.

In order to meet the need for Section 508 certified website auditors, the Department of Homeland Security’s Office of Accessible Systems and Technology (OAST) has developed the Trusted Tester program.

DHS Trusted Tester Certification

The Trusted Tester Program is a self-paced, ~85 hour program consisting of 3 courses (an introduction to accessibility, an introduction to Section 508, and a web auditing course. I have written about the Section 508 training program previously. One tool used in this program is called ANDI, the Accessible Name & Description Inspector.

Accessible Name & Description Inspector (ANDI), a tool used as part of manual accessibility testing

The bulk of the material is in the web auditing course. This course, made up of 20 lessons, takes you through each of the auditing criteria and has you practice. Once you’ve passed practice quizzes auditing each of the items in isolation and scoring 100%, you must complete a practice exam where you audit a small website (3 pages) against all of the criteria. You must score 90% on this practice exam and then audit a different website for the final exam and also score 90%.

How Provisio Makes Salesforce Accessible

As a Certified Section 508 Trusted Tester and a Senior Business Analyst at Provisio Partners, I play a role in ensuring that our Salesforce solutions can be made accessible to all. We have built solutions for clients with low vision including a variety of Salesforce accessibility features including high contrast, alt text, consistent tab order and so on.

Conclusion

If you’re an organization serving clients with low-vision, who are hard of hearing, or who have other accessibility needs consider Provisio Partners as your Salesforce Implementation Partner.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Privacy Policy

See here for our privacy policy. This site uses affiliate links and Adsense ads to provide targeted advertising.

Tags

analytical technique assessment communication community development counselling crisis chat crisis intervention data science eastern university economic development education empathy evaluation forecasting fundraising governance information technology intelligence intelligence analysis keokuk county language learning legal management peer support personal development phd politics professional development protective factors psychosocial risk factors safety planning salesforce sigourney social media statistics suicide suicide assessment suicide risk assessment technology terrorism training university of the cumberlands violence risk assessment youth

Recommended Posts

  • Conducting Psychosocial Assessments
  • DCIB Model of Suicide Risk Assessment
  • ABC Model of Crisis Intervention
  • My Friend is Suicidal - What do I do?

Recent Posts

  • ITS833 Information Governance
  • Enhanced Care Management (ECM) with Salesforce
  • ITS835 Enterprise Risk Management
  • Glorifind Christian Search Engine
  • Sigourney Iowa Election Results, 2023

Archives

  • November 2023 (6)
  • October 2023 (1)
  • September 2023 (3)
  • August 2023 (1)
  • July 2023 (1)
  • May 2023 (1)
  • March 2023 (1)
  • February 2023 (2)
  • January 2023 (4)
  • December 2022 (2)
  • May 2022 (1)
  • April 2022 (2)
  • March 2022 (1)
  • February 2022 (1)
  • December 2021 (1)
  • October 2021 (1)
  • August 2021 (2)
  • May 2021 (3)
  • December 2020 (1)
  • November 2020 (4)
  • July 2020 (1)
  • June 2020 (1)
  • April 2020 (1)
  • March 2020 (4)
  • February 2020 (7)
  • January 2020 (1)
  • November 2019 (1)
  • October 2019 (2)
  • September 2019 (4)
  • August 2019 (2)
  • March 2019 (1)
  • February 2019 (1)
  • January 2019 (1)
  • December 2018 (4)
  • November 2018 (3)
  • October 2018 (3)
  • September 2018 (19)
  • October 2017 (2)
  • September 2017 (2)
  • August 2017 (1)
  • July 2017 (39)
  • May 2017 (3)
  • April 2017 (4)
  • March 2017 (4)
  • February 2017 (4)
  • January 2017 (5)
  • December 2016 (4)
  • November 2016 (4)
  • October 2016 (5)
  • September 2016 (4)
  • August 2016 (5)
  • July 2016 (5)
  • June 2016 (5)
  • May 2016 (3)
  • April 2016 (2)
  • March 2016 (2)
  • February 2016 (2)
  • January 2016 (4)
  • December 2015 (2)
  • November 2015 (2)
  • October 2015 (2)
  • September 2015 (2)
  • August 2015 (1)
  • June 2015 (2)
  • May 2015 (5)
  • April 2015 (3)
  • March 2015 (8)
  • February 2015 (12)
  • January 2015 (28)

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Recent Comments

  • Dustin on Starting a Crisis Line or Hotline
  • HAPPINESSHEALTHCOURAGE, LLC on Starting a Crisis Line or Hotline
  • ITS833 Information Governance - Dustin K MacDonald on University of the Cumberlands PhD in Information Technology
  • Elected Officials in Sigourney, Iowa - Dustin K MacDonald on Sigourney Iowa Election Results, 2023
  • ITS 835 Enterprise Risk Management - Dustin K MacDonald on University of the Cumberlands PhD in Information Technology

Tags

analytical technique assessment communication community development counselling crisis chat crisis intervention data science eastern university economic development education empathy evaluation forecasting fundraising governance information technology intelligence intelligence analysis keokuk county language learning legal management peer support personal development phd politics professional development protective factors psychosocial risk factors safety planning salesforce sigourney social media statistics suicide suicide assessment suicide risk assessment technology terrorism training university of the cumberlands violence risk assessment youth
© 2023 Dustin K MacDonald | Powered by Minimalist Blog WordPress Theme