In the helping professions, including both client-facing roles (like therapy or case management) and other roles, the importance of being able to talk constructively with people is key. Particularly in areas like nursing or case management where both physical/medical issues need to be taken care of, patients can feel overlooked or like they’re not taken…
Tag: empathy
How to Help People Experiencing Sexual Violence
Sexual violence is a term that applies to a number of crimes including sexual assault, sexual harassment, rape, and any other scenario where a person has experienced unwanted sexual contact or the threat of unwanted sexual contact. At Durham College and UOIT, I sat on a Working Group that drafted a new “Sexual Violence Response…
Improving Your Helpline Work
As a volunteer or paid helpline worker, we all endeavour to improve our work on the lines. Whether you have 100 or 1000 hours on your helpline there will always be things you can learn and strategies that you can apply to better connect with callers. Listed below are a few strategies you can implement…
Declining Empathy in Social Work Students
I read an interesting article recently, from the Journal of Social Work Education, the title was “An Evaluation of Prepracticum Helping Skills Training for Graduate Social Work Students.” The abstract is reproduced below: “Although foundational practice classes play a key role in helping prepracticum students develop counseling skills, we know little about the effectiveness of…