Introduction The Active Listening Process (ALP) is a set of skills, or what is called by Ivey, Ivey & Zalaquett in their 2014 book Intentional Interviewing and Counselling as “microskills“ are the fundamental skills used to perform the basic skills of displaying empathy and understanding what your caller or client is saying. The ALP is one…
Tag: active listening
Active Listening on Crisis Lines
The core of emotional support, which is the service provided on crisis lines, is called active listening. Active listening is a special type of listening, distinct from the regular listening we do everyday. Active listening should also be separated from the work that counsellors and therapists do, which is called professional listening. While therapists and counsellors certainly…