Introduction Social Work and related professions have the potential to experience rapid change and growth in the future as technology advances and the population changes. This is especially true with artificial intelligence. Artificial Intelligence (AI) describes a range of technologies that allow machines or computers to make decisions that are normally made by human beings….
Tag: emotional support
Active Listening Process on Crisis Lines
Introduction The Active Listening Process (ALP) is a set of skills, or what is called by Ivey, Ivey & Zalaquett in their 2014 book Intentional Interviewing and Counselling as “microskills“ are the fundamental skills used to perform the basic skills of displaying empathy and understanding what your caller or client is saying. The ALP is one…