Dustin K MacDonald

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Crisis Hotline Training Curriculum

Table of Contents

  • Introduction
  • Attitudinal Outcomes
  • Volunteer Screening and Recruitment
  • Active Listening and Emotional Support
  • Crisis Theory and Principles of Crisis Management
  • Basic Suicidology
  • Victimology
  • Legal/Ethical Issues
  • Community Resources
  • Cultural/Diversity Awareness
  • Psychopathology and Substance Abuse

Introduction

If you operate a crisis line, are interested in starting a crisis line, or are interested in volunteering for one, the following resources are available below. Although all copyright is reserved, these resources may be used without compensation but I ask that you link back to them, and properly source them.

Attitudinal Outcomes

The American Association of Suicidology Crisis Center Certification identifies these attitudinal outcomes that individuals should experience by the conclusion of training:

  • Acceptance of persons different from oneself, and a non-judgmental response toward sensitive issues (e.g. not discussing suicidal ideation or abortion with a client in terms of its moral rightness or wrongness)

  • Balanced and realistic attitude toward self in the helper role (e.g. not expecting to “save” all potential suicides by one’s own single effort, or to solve all the problems of the distressed person)

  • A realistic and humane approach to death, dying, self-destructive behavior and other human issues

  • Coming to terms with one’s own feelings about death and dying insofar as these feelings might deter one from helping others.

Volunteer Screening and Recruitment

  • What Makes a Good Crisis Line Volunteer
  • Interviewing on a Suicide Hotline

Active Listening and Emotional Support

  • Active Listening on Crisis Lines
  • Curvilinear Model of Anxiety
  • Empathy Statements in Helpline Work
  • Building Communication Skills
  • Building Your Support Network

Crisis Theory and Principles of Crisis Management

  • ABC Model of Crisis Intervention
  • Crisis Theory and Types of Crisis
  • Crisis Case Handling

Basic Suicidology

  • Common Suicide Myths
  • Identifying Suicide Lethality
  • Suicide Risk Factors, Warning Signs and Protective Factors
  • CPR Model of Suicide Risk Assessment (a simple model)
  • DCIB Suicide Risk Assessment (an advanced model)
  • Designing Safety Plans with Suicidal Individuals
  • Documenting a Suicide Risk Assessment

Victimology

  • Basic Homicide Risk Assessment

Legal/Ethical Issues

  • Setting Limits and Boundaries with Callers
  • Preventing Burnout on Crisis Lines

Community Resources

  • Referrals in Counselling

Cultural/Diversity Awareness

  • Cultural Competence in Social Work

Psychopathology and Substance Abuse

  • Assessments for Substance Use Disorders

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