One role of helpline managers is to manage their workers so that they can answer the most calls possible within the available resources. Even helplines that run 24-hours and have 100% coverage can’t answer 100% of the calls that come in if they have more callers calling in than workers available. Using a system like Chronicall…
Tag: regression
Least-Squares Regression
Regression is a technique used to predict future values based on known values. For instance, linear regression allows us to predict what an unknown Y value will be, given a series of known X and Y’s, and a given X value. Given the following, it’s easy to see the pattern. But assuming no obvious pattern…