As social media finds a greater and greater importance and significance in our lives, it’s important that we get better at responding to suicidal threats that appear on social media sites like Twitter, Tumblr and Facebook. Failures To Respond There have been a number of situations where a failure to respond appropriately (or simply an…
Tag: social media
What is Social Listening?
Social listening is an area of customer (or client)-relationship management that, as the name implies, involves listening to social networks. This is important both for for-profit companies who want to know if their customers are having poor experiences on social media and non-profits who want to make sure that they are serving their customers the…