Introduction Coping strategies are the things, internally and externally that we do to help ourselves work through crises. Internal coping strategies are the things that we do for ourselves, that don’t require anyone and else and may involve activities, attitudes, and beliefs that help us be resilient. External coping strategies involve others, and can include people…
Category: Counselling and Service Delivery
Curvilinear Model of Anxiety
Introduction The Curvilinear Model of Anxiety, which is described in Kanel’s 2011 book “A Guide to Crisis Intervention” suggests that anxiety has both positive and negative attributes depending on the situation and the individual. You may be familiar with the concept of eustress, which is a form of positive stress (American Institute of Stress, n.d.) based…
Critical Incident Stress (CIS) Management
Introduction Critical incident stress (CIS) management is the process of managing the response after a critical incident at work that causes employee stress. (Caine, & Ter-Bagdasarian, 2003) In a 911 communications environment this could be hearing a call where you’re not able to respond before someone dies of a medical injury, listening to a suicide…
Crisis Theory and Types of Crisis
There are a variety of crisis theory and crisis intervention models used to explain how crises develop and what it means for an individual to need crisis intervention. Some explanations of crisis theory are more academic in nature, while others are considered more applied or practical. Before reviewing the three types of crisis, it’s important…
Referrals in Counselling
Introduction When confronted with a crisis situation it’s important to be have the knowledge to tackle a crisis but also to have appropriate referrals for the client. In some roles, like that of 911 Operator, dispatching of police, fire and ambulance will be the sole “referral”, and while police or Victims Services may provide some…